Frequently Asked Questions
Everything you need to know about our products and services.
What is the typical lead time for furniture orders?
For items currently in stock, delivery usually occurs within 7-14 business days. For custom or made-to-order pieces, lead times can range from 8 to 14 weeks depending on the specific design and material availability.
Do you offer international shipping?
Currently, we primarily ship within our main operating regions. However, we can arrange international freight for specific orders. Please contact our concierge team for a personalized shipping quote and feasibility assessment.
What is your return policy for furniture items?
We offer a 14-day return window for most small goods and accessories. Due to their nature, large furniture items and custom-made pieces are generally non-returnable unless they arrive damaged or are found to be defective.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
Are fabric samples available for your sofas and armchairs?
Yes, we understand the importance of texture and color. You can order a curated selection of fabric swatches through our website to help you make the perfect choice for your home interior.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Zip Pay for eligible purchases.